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Frequently Asked Questions

How to get started

How do I get started with Front?

When you sign up for Front, you’ll be prompted to create a profile and connect your brokerage account(s). This will allow Front to offer you the best experience possible. You can use the Front app without sharing any personal information with us, although creating a social profile will allow you to follow other investors, post in the stream, and participate in the overall community. And, connecting your broker(s) will allow Front to deliver more personalized insights, like your own personal Front Portfolio Score. However, you only need to have an email address to create an account.

Do I need to know anything about the stock market to use Front?

You don’t need to be an experienced or sophisticated investor to use Front. In fact, Front was designed with both new and experienced investors in mind, to deliver strategic investing guidance in a simple, intuitive app. Front does all the hard work for you, making it easy to find stocks and get investing ideas from other investors. It’s not a requirement to have a broker account to use Front, but if you connect your existing investment account(s), you will get even more value from Front. When you connect your broker(s), Front scores the health of your portfolio. You can view other investors’ portfolios directly on the app, as well. Front helps you take a more informed, strategic approach to your investing, without any prior knowledge or experience needed.

How does Front work?

What is the Front Score?

The Front Portfolio Score assesses the health of your investment portfolio(s) and delivers insights with one single number. The goal is to make portfolio analysis more digestible and easy-to-understand. This AI-driven algorithm considers many criteria when analyzing your portfolio(s), including (but, not limited to): company financials, stock performance, diversification and balancing, risk, and more. It rates your portfolio(s) with a score between 300 & 850. The higher the score, the healthier your portfolio(s). The lower the score, the riskier your portfolio(s). The Front Score helps a new generation of investors make more strategic investment decisions by better understanding their investments at a single glance.

Disclaimer: The Front Score does not make suggestions relating to buying or selling stocks. Rather, it is a simple, but powerful tool that analyzes your portfolio(s) to indicate overall health. Investors should use every resource at their disposal in order to make informed investing decisions.

How often does the Front Score change?

The Front Score helps inform your investment decisions, even though the Front app does not trade stocks for you. Front constantly monitors companies, markets, and news, automatically updating your Front Portfolio Score.  Remember: the Front Score is not a recommendation, but a tool to help you better understand your investment portfolio(s).

How is Front personalized?

If you connect your broker(s), Front becomes a more personalized experience. Front scores all your portfolios, delivering a single Front Score across all your holdings, unique to you. The app also shows you news and posts based on your holdings, watchlist stocks, and other investors you follow.

Connecting your brokers

Why should I connect my broker?

Connecting your existing broker accounts to Front will offer a more complete, personalized experience. Front finally gives you one single view of all of your portfolios–stocks and crypto–making it easier for you to manage all your investments. With all of your investments in one place, Front analyzes your holdings, compares your performance with market averages, and scores your portfolio to reflect its overall health. Front considers your existing investments, stocks you’re watching, and investors you follow to deliver personalized, daily news and alerts.

How many brokers can I connect to Front?

There is no limit to the number of brokers you can connect to Front. Connect all of your investment accounts to easily see all of your investments and portfolios in one place.

Do I need a broker account to use the Front app?

No, you don’t need to have a broker account to use Front. However, if you have already invested in stocks, or plan to, connecting a broker account will offer a more complete, personalized experience with Front. The app will provide AI-driven portfolio analysis to help you on your investing journey–all for free!

Managing your account

I forgot my password, what should I do?

If you forget your password, you can always reset it right from the app in seconds!

To reset your password from the Front app:

  • Tap Log In in the bottom left.
  • Tap Forgot password at bottom.
  • Enter your email address and tap Reset.

You’ll receive an email from Front with a link to change your password.

How do I make my profile private?

In the app:

  • Select the Account Icon 👤 in the bottom right
  • Select the Icon in the top right
  • Scroll down to Edit Profile and Turn Off Share my portfolio with the community

Why should I make my profile public?

While making your Front profile public is not required, doing so is a way of participating in and getting more value out of the Front investor community. Keep in mind: even when your portfolio is public, Front will NEVER show the dollar amount you have invested in stocks or overall. It simply shows the stocks (or crypto) in your portfolio(s) and its percentage of your total holdings. By making your portfolio public, you can see other investors’ public portfolios as well!

How do I delete my account?

While we hate to see you go, you can easily delete your account. If you want to delete your account, simply go to your profile section in the app and click the menu icon, then click ‘Delete my account’ at the bottom of the list. Doing so will immediately and permanently remove your information from our systems. All of your data associated with the app is stored locally on your phone, so it is deleted immediately along with the app. To learn more about how we manage your data, please see our privacy policy.

Posting in the app

How do I use the social stream?

Front is now social!

In order to participate in the social stream, you first create a profile in the app. Once you do this, you can post and share messages, images, links in the stream. You can also follow other investors, see their posts and profiles, and keep up with what the investing world is talking about. Get investment ideas and tips, compare your portfolios, follow friends and top investors, and more.

Why can’t I comment/message in the app?

If you are unable to post in the app, it likely means that either:

  • You have not yet created a profile with Front (this is required to participate in the social stream), or
  • Your account was flagged for violating our community guidelines.

Trading stocks

Can I trade stocks with the Front app?

Trading is not yet available in the Front app. Front connects to your broker(s), so you can easily use the insights from Front to find new investment ideas and boost your overall investment strategy, while still using your existing broker account to buy and sell stocks.

Data & security

Is my data safe?

We take data security very seriously. We do not, nor ever will, own or sell your data. Front is a secure platform with decentralized data processing, which stores all your data on your own device, and nowhere else. If you decide to delete our app, your data goes along with it. With Front, you get complete transparency from beginning to end and will always have full control and oversight over all of your assets. To learn more about how we protect your data, read our privacy policy.

Contacting Front

How do I contact support?

You can contact our support team by filling out the form below or by emailing support@getfront.com. You can also contact Support directly in the app, by clicking on ‘Support’ in the Settings menu from your profile page. Our support hours are Monday-Friday, 9am-6pm EST.

How do I contact the community manager?

Our community manager is here to help and always loves to hear from you! You can contact the Front Community Manager by emailing community@getfront.com.

Need more help?
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Send us a message and one of our Front support specialists will follow up shortly.

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